FAQ – FREQUENTLY ASKED QUESTIONS
Q) What does tugrow1688 does:
A) Tugrow1688 help individual and business buy in Chinese indigenous site like 1688, taobao, tmall , amazon.cn etc
Q) What is 1688, taobao, tmall , amazon.cn etc.
A)This are Chinese indigenous site that you can sort for a whole lot of items you can ever imagine
Q)why should I prefer this site to aliexpress , alibaba etc.
A)because is a direct manufacturer site where you buy things 50% cheaper than aliexpess and alibaba
Q) What is the service charge for using your service
A)We charge as low as 5% of total transaction excluding shipping cost
Q) how to pay tugrow1688
A) we will accept different kinds of payment method in future including paypal western union and digital currencies like Bitcoins, Ether, and Litecoins! but for now we only accept Nigerian naira to Nigerian local bank account please if you are outside Nigerian contact us for alternative means of payment
Q) what should I pay if I use your service:
A)You first pay for total cost of your item + our service charge before we proceed your order and pay shipping cost when the item arrived Lagos
Q)What if item is out of stock
A) Most of the time, stock status in seller’s page is inaccurate or not updated. Once your payment is confirmed, we then buy the item.
However, due to time difference, from confirming stock availability to receipt of your payment, item may no longer be available, especially involving fast moving items. Tugrow1688 will inform you of the matter and will seek your advice whether we refund you for your payment or you find alternative item to buy.
Q)Can I cancel an order?
A) Yes, as long as your order is not yet processed by our purchaser. We will refund the total cost of the item you buy excluding our service charge because you involve us in the job already .
Q) can i import prohibited items?
A) we ship some ban items but you will not hold us responsible if a case of custom seizing the items arise , check here for ban items https://www.customs.gov.ng/ProhibitionList/import.php
Q) can Tugrow1688 Handle Only Shipping For Me?
A)This is what we call “Self Purchased”. This means that you have already paid the supplier by yourself but want your supplier to ship the item to our office so that we can send the goods to nigeria for you. If you fall into this category, you have to make sure that you give the supplier our China office address so that the supplier can send the goods to us. You can find our China office address within the bottom part of our homepage.
Q can Tugrow1688 Handle Only buying For Me
A) you if you have your preferred shipping agent, we can buy and ship to your agent but this attract a service charge of 5% and 20rmb
